The right message. The right channel. Every time.
A PHI-safe notification pipeline that routes clinical events to SMS, WhatsApp, email, in-app, and push — with templates, retries, quiet hours, and per-patient preferences built in.
- HIPAA
- SOC 2
- TCPA-aligned
- WhatsApp BSP
Everything a clinic needs from a messaging stack.
One pipeline for every outbound message. Consistent, auditable, and tuned for the realities of patient communication.
Multi-channel delivery
SMS, WhatsApp, email, in-app, and push from one pipeline. One template, one queue, one audit trail.
Event-driven templates
Handlebars templates bound to event types — booking confirmed, 24h reminder, lab ready, bill due — with per-clinic overrides.
Bilingual EN + AR
Every template renders in English and Arabic with full RTL. Language is chosen from the patient record, not guessed.
Quiet hours + preferences
Respect per-patient channel preferences and clinic-wide quiet hours automatically. No 3am reminders. Ever.
Retry + backoff
Exponential backoff, per-channel retries, and a dead-letter queue for anything that can't deliver. Nothing silently fails.
Delivery analytics
Per-channel delivery, open, and opt-out rates. Drill into a single message or aggregate across the clinic.
Channel routing
Reach the patient on the channel they actually read.
Older patients open SMS. Younger ones live in WhatsApp. Some never leave their inbox. Let each patient choose — or let the pipeline pick the channel most likely to land.
- Per-patient preferred channel, editable from the portal
- Automatic fallback: WhatsApp → SMS → email, in order
- Per-event overrides: always SMS for 24h reminders, always email for statements
Quiet hours
Quiet hours respected — automatically.
Clinics set one policy; the pipeline holds every non-urgent message until morning. Opt-outs are honored across all channels on the first request. No 3am vibrations, no accidental Saturday blast.
- Per-clinic quiet window with timezone awareness
- Urgent messages (lab critical, cancellation) can opt past the window
- Opt-out propagates instantly across SMS, WhatsApp, and email
Templates + audit
Every message, templated, branded, audited.
Handlebars templates render per-clinic branding, bilingual copy, and PHI-safe variables. Every outbound message is signed, stored, and queryable for seven years.
- Per-clinic logo, sender name, and reply-to baked into every channel
- PHI sanitizer strips identifiers from any variable flagged sensitive
- Full audit log: who triggered, what rendered, who received, what delivered
Wire every event to every channel you want — and only those.
| Event | SMS | In-app | Push | ||
|---|---|---|---|---|---|
| Booking confirmed | |||||
| 24h reminder | |||||
| Bill due | |||||
| Lab ready | |||||
| Prescription ready |
Enable per clinic, per event, per patient preference.
Render once. Ship to the device in the patient's pocket.
Same payload. Two channels. Fully bilingual with correct RTL.
- SMS delivery rate
- 99.6%SMS delivery rate
- median send latency
- <4smedian send latency
- locales supported
- 14locales supported
- reminder open rate
- 72%reminder open rate
Patient messaging the way your legal team would want it.
PHI never leaves the pipeline unencrypted. Opt-outs are absolute. Every template passes review before it can send.
- HIPAA
- SOC 2
- TCPA alignment
- Opt-out honored automatically
Ready to try The Clinic
See it run your clinic in 30 minutes.
Book a personalized demo. We'll use your clinic's real workflows — not a generic walkthrough.
No credit card. No slides. 30 minutes.