Patient Portal

The patient experience your clinic deserves.

A portal and mobile app patients actually open. Book visits, message clinicians, view records and lab results, and pay bills in two taps — in English or Arabic, with full RTL everywhere.

  • HIPAA compliant
  • SOC 2 Type II
  • WCAG 2.2 AA
  • Arabic + English
Patient using the clinic portal on their phone
Capabilities

Everything patients used to call the front desk for.

Six things they can now do themselves — in the app, at midnight, without waiting on hold.

Self-booking + reschedule

Patients pick their own slot, reschedule, or cancel from the app — guided by your rules for provider, reason, and insurance. No phone tag.

Secure messaging

One encrypted thread per care team. Clinicians reply from the same inbox they already use. Every message is audited and PHI-safe.

Records & lab results

Visit summaries, imaging, and lab reports land in the app the moment they're signed off. Patients see trends, not a wall of PDFs.

Bill view & pay

Itemized statements patients can actually read. Apple Pay, Google Pay, and Mada in two taps — receipts delivered before they close the app.

E-prescriptions & refills

Active medications, dosing, and one-tap refill requests routed to the prescriber. Approved refills push straight to the pharmacy.

Family & dependents

Parents manage children, caregivers manage elders — under one login, with granular consent. Separate charts, shared household.

Self-service

Patients book themselves — 24/7.

Your rules, your slots, their phone. Patients pick a time that fits real life — evenings, weekends, the five minutes between meetings — and the calendar stays conflict-free because the same availability engine powers both sides.

  • Rules-driven: provider, reason, insurance, location
  • Reschedule and cancel without a staff touch
  • Reminders routed to SMS, WhatsApp, email, or in-app
  • 83% of visits booked outside front-desk hours
Patient self-booking flow on mobile

Messaging

One thread per care team — encrypted, audited.

No more phone tag, no more email forwards. Every conversation lives in a single thread tied to the chart, visible to the right clinicians, invisible to everyone else. Patients get answers; your compliance team gets a clean trail.

  • End-to-end encrypted in transit and at rest
  • Attach photos, documents, and voice notes
  • Routing rules direct urgent messages to on-call
  • Every message auditable from the admin console
Secure messaging between patient and care team

Billing

Bills they can actually pay on their phone.

Itemized statements in plain language, grouped by visit, with the insurance adjudication shown. Patients tap Apple Pay, Google Pay, or Mada — the receipt arrives before they put the phone down.

  • Apple Pay, Google Pay, Mada, and saved cards
  • Installments and partial payments supported
  • Real-time insurance adjudication display
  • 92% of online-eligible bills paid without a call
Patient paying a bill on mobile
Mobile-first

Everything that matters, one thumb away.

Designed for the phone the patient already has in their hand.

9:41The Clinic
Good morning
Amina
Your appointment
Tomorrow · 10:00
Message from Dr. Chen
2h ago
Lab result · Lipid panel
Ready to view
iOS · Android · Web

Mobile-first. Arabic + English. RTL-first.

Bilingual by default

Full EN ↔ AR toggle. Full RTL parity.

Every screen, every email, every PDF. Arabic isn't a translation layer bolted on — it's a first-class locale, with mirrored layouts, native numerals where you want them, and typography tuned for each script.

  • Mirrored navigation, icons, and charts
  • Locale-aware dates, numerals, and currency
  • Bilingual receipts, statements, and visit summaries
  • Per-patient language preference, remembered everywhere
9:41The Clinic
EN
Upcoming visit
Tomorrow · 10:00
Dr. Chen · Cardiology
Reschedule →
9:41The Clinic
AR
الزيارة القادمة
غدًا · ١٠:٠٠
د. تشين · قلبية
← إعادة جدولة
By the numbers
App Store rating
4.8★App Store rating
Of patients self-book
83%Of patients self-book
Fewer phone calls
70%Fewer phone calls
Bills paid online
92%Bills paid online
Pulled from 120+ clinics on The Clinic in the last 90 days

Ready to try The Clinic

See it run your clinic in 30 minutes.

Book a personalized demo. We'll use your clinic's real workflows — not a generic walkthrough.

No credit card. No slides. 30 minutes.