What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They let sites remember information about your visit — such as your preferred language, whether you are signed in, and how you arrived at the site — to deliver a more useful experience on return visits. This Cookie Policy explains how The Clinic uses cookies and similar technologies on our marketing website and product, and how you can control them.
Categories of Cookies
We group cookies into three categories based on their purpose:
- Strictly necessary — required for core functionality such as authentication, security, load balancing, and remembering your cookie preferences. These cannot be turned off.
- Analytics — help us understand how visitors use our website so we can improve it. These are optional and only set with your consent.
- Preference — remember non-essential choices such as language, theme, and region. Optional and only set with your consent.
Cookies We Use
The table below lists the cookies currently set across our marketing website and signed-in product. Durations are approximate and may vary slightly based on the browser.
| Name | Purpose | Duration | Provider |
|---|---|---|---|
tc_session | Authenticated session token | Session | The Clinic |
tc_csrf | Cross-site request-forgery protection | Session | The Clinic |
tc_consent | Stores your cookie consent choices | 12 months | The Clinic |
tc_locale | Remembers language and region preference | 12 months | The Clinic |
tc_theme | Remembers light or dark theme preference | 12 months | The Clinic |
tc_lb | Routes traffic to the correct regional backend | Session | The Clinic |
_ga | Distinguishes unique visitors for analytics | 24 months | Google Analytics |
_ga_* | Persists session state for analytics | 24 months | Google Analytics |
ph_* | Product analytics and funnel measurement | 12 months | PostHog |
intercom-id-* | Support-chat identification | 9 months | Intercom |
Third-Party Cookies
Some features rely on third-party services that set their own cookies. These include our analytics vendor, support-chat provider, and video-demo embeds. Third-party cookies are governed by the respective provider's privacy and cookie notices. We load third-party scripts only where permitted by your consent choices, and we do not share directly identifying information with these providers unless necessary to deliver the feature.
Managing Your Preferences
You can change your consent at any time through our Cookie Preference Center. Most browsers also let you block or delete cookies through their settings; see your browser's help pages for instructions. Blocking strictly necessary cookies may prevent parts of the Services from working correctly.
If you are located in a region that recognizes Global Privacy Control (GPC), we honor GPC signals as an opt-out of analytics and preference cookies.
Changes and Contact
We may update this Cookie Policy as our use of cookies evolves. The “Last updated” date at the top of this page reflects the current version. Questions about cookies may be directed to privacy@theclinic.com.