Horizon Dental Group retired three systems — and gave the front desk an hour back every day.
A four-clinic dental group, 22 dentists, and a front desk that was losing a full hour a day to insurance phone calls. Six weeks after switching to The Clinic, the phones got quieter and the claims started getting paid.
- 97%first-pass claims
- -42%no-show rate
- +1hfront desk/day
The challenge
Three tools, four locations, zero shared view.
Horizon ran on a legacy practice management system, a separate cloud imaging viewer, and a third-party billing service. Any treatment plan lived in three places at once — and none of them agreed. The front desk was spending almost an hour a day on eligibility calls and reconciling rejected claims by hand. With 18% of claims bouncing on the first pass, the revenue team was constantly behind.
The solution
One chart, one claim, four locations.
The Clinic consolidated odontogram, perio, 3D scan review, treatment planning, and claims onto a single record. Eligibility checks now run automatically at check-in. Claims are validated against CDT 2026 before submission, and the denial worklist surfaces AI-suggested fixes that the billing lead approves in one click.
The outcome
Paid faster, staffed lighter, planned clearer.
First-pass claim acceptance rose from 82% to 97% within the first quarter. No-shows dropped 42% after multi-channel reminders went live. The front desk reclaimed more than an hour a day, and Horizon used that capacity to expand hygiene slots rather than add headcount. All four locations were live in under six weeks with zero downtime.
“The first week, I thought we’d broken the claims system — the rejection queue was empty. It wasn’t broken. It was just working.”
Dr. Sarah Al-Mansoori · Dental Director, Horizon Dental Group
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